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People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
Explores Listening, Assertion, And Conflict Management Skills Needed For The Development Of Effective Interpersonal Communications And More Meaningful Human Relationships, With An Examination Of Barri...ers To Communication. Part I. Introduction : Skills For Bridging The Interpersonal Gap -- Barriers To Communication -- Part Ii. Listening Skills : Listening Is More Than Merely Hearing -- Four Skills Of Reflective Listening -- Why Reflective Responses Work -- Reading Body Language -- Improving Your Reflecting Skills -- Part Iii. Assertion Skills : Three Approaches To Relationships -- Developing Three-part Assertion Messages -- Handling The Push-push Back Phenomenon -- Increasing Your Assertive Options -- Part Iv. Conflict Management Skills : Conflict Prevention And Control -- Handling The Emotional Components Of Conflict -- Collaborative Problem Solving : Seeking An Elegant Solution -- Three Essentials For Effective Communication -- Afterward: Four Steps To Improved Communication. Robert Bolton. A Touchstone Book. Originally Published: Englewood Cliffs, N.j. : Prentice-hall, ©1979. (a Spectrum Book). Includes Bibliographical References (pages 280-295) And Index.
The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
have You Ever Walked Away From A Conversation Full Of Doubts And Insecurities? Do You Feel As If You've Lost A Little Ground After Every Staff Meeting? Most Of Us Are Either Too Passive Or Too Aggress...ive In Our Business Life, And We End Up Never Getting The Support, Recognition, Or Respect That We Desire.the Business Leaders And Trainers From Dale Carnegie Training® Have Discovered That Applying Appropriate Assertiveness To All Your Interactions Is The Most Effective Approach To Creating A Successful Career.the 5 Essential People Skills Will Help You Be The Most Positively Assertive, Prosperous And Inspired Professional You Can Be. You Will Learn To:• Relate To The Seven Major Personality Types• Live Up To Your Fullest Potential While Achieving Personal Success• Create A Cutting-edge Business Environment That Delivers Innovation And Results• Use Carnegie's Powerhouse Five-part Template For Articulate Communications That Grow Business• Resolve Any Conflict Or Misunderstanding By Applying A Handful Of Proven Principlesonce You Know And Can Employ These Powerful Skills, You Will Be Well On Your Way To A New Level Of Professional And Personal Achievement. You Will See A Transformation Once You Put These Five Essential Skills To Work For You.
Do It!: Let's Get Off Our Buts
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The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships
two Kinds Of People Pick Up Books On Assertiveness. Some Want To Polish Their Image. They Have A Face They Present To The World, And Sometimes It Cracks. Sometimes The Mask Falls Off. Sometimes People... See Through It. They Want To Learn How To Hold The Mask More Firmly, How To Present It More Rigidly, How To Prevent Others From Seeing Them So Easily. They Have Rejected Themselves, And They Have Decided That They Want To Choose The Personality (or Lack Of It) That They Display To The World. Often They Want To Learn How To Control Others More Effectively. How To Push Others To Agree With Them, See Their Way Of Doing Things, Do It Their Way. Some Of The Skills In This Book May Help Them In Their Quest. But The Book Isn T Written For Them. At Least, It S Not Written To Help Them In The Way They Want To Be Helped. Assertiveness Isn T About Building A Good Disguise. It S About Developing The Courage To Take The Disguise Off. It S Designed To Help The Other Group Of People. The Ones Who Have Already Tried Wearing A Mask, And Have Found They Can T Breathe Very Well With It On. They Want To Go Out Into The World Naked-faced, As Themselves, But Not Defenseless. They Want To Be Themselves In A Way That Doesn T Push Others Off-stage. In A Way That Invites The People They Meet To Be More Fully Themselves Too. Assertiveness, Then, Is About Being There. Many People In Today S Society Fear Conflict And Criticism. They Believe That In Any Conflict They Would Lose, And That Any Criticism Would Crush Them. They Feel That They Have No Right To Impose Their Views Or For That Matter, Themselves On The World. They Have Been Trained From Childhood To Believe That Their Role Is To Accept And Live Up To The Standards That Other People Impose. Being Visible, Being Flawed, Holding Opinions, Or Having Wishes Of Their Own All Leave Them Open To Attack. Is This You? The Solution Is To Be Invisible. To Offer No Opinion Until Others Have Done So, And Then Only To Agree. To Go Along With Any Request. To Impose No Boundaries Or Barriers. To Prevent Yourself From Ever Saying No. To Give Up On Directing Your Own Life. To Pacify Those Who Might Disapprove Of You. To Hide Your Ideas, Your Dreams, Your Wishes, And Your Emotions. To Dress, Act, And Live In Order To Blend Into The Background And Disappear. To Exist Not So Much As A Person But As A Mirror For Other People: Reflecting Back Their Ideas, Their Wishes, Their Expectations, Their Hopes, And Their Goals. To Reflect And Thereby Vanish. Anything To Keep Yourself From Really Being There. Unfortunately, This Solution Does Not Really Work. Humans Are Not Meant To Be Invisible, Or To Live As Reflections Of The Lives Of Others. Extinguishing The Self Is Not An Option. It Leads To Greater Fear, More Helplessness, Sharper Resentment, And Deeper Depression. Other People See Life As Little More Than A Competition. If They Are Not To Become Invisible Themselves, Then Others Will Have To Be Invisible. There Is No Choice. Their Own Views Must Be Accepted. Their Wishes Must Be Honored. Their Way Must Be Everyone S Way. And Should Anyone Not Give In, The Anger Will Flow. The Issue Will Be Forced. And The Wishes, Hopes, And Desires Of Others Will Be Ignored Or Trampled. To Be There, Other People (with Their Inconvenient Attitudes And Opinions) Will Have To Be Absent. Is This You? The Competitive Approach Doesn T Work Either. The Anger Is Never Really Satisfied. When Others Give In, It Is Never Joyfully. And They Begin Drifting Away To The Exits, Leaving The Angry Person Alone To Resent The Desertion. The Effort To Control Others Makes Life Uncontrollable. The Real Solution? To Be There. Not To Be Perfect. To Expose Our Flaws, Our Irrational Emotions And Opinions, Our Strange Preferences, Our Incomprehensible Dreams, Our Unaccountable Tastes, And Our All-too-human Selves To Others. To Be There. Not So That Others Will Bow Down To Us, Or Hide Themselves From Us. But In A Way That Invites Others To Be There As Well. A Way That Acknowledges The Right Of Everyone To Be Every Bit As Irrational, Flawed, And Human As We Are. Assertiveness Is All About Being There. In This Workbook You Will Learn About Many Of The Basic Skills And Ideas Involved In Being More Fully Present In Your World And Your Life. Many Of These Skills You Already Know. Some May Be New. In Order To Bring Them Into Your Life It Will Take Practice And Effort. So: Ready?
Assertiveness: How to Stand Up for Yourself and Still Win the Respect of Others
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Your Perfect Right: A Guide to Assertive Living
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Stand Up for Yourself & Your Friends: Dealing with Bullies and Bossiness, and Finding a Better Way
This book teaches girls how to spot bullying and how to stand up and speak out against it. Quizzes, quotes from other girls, and "what do you do?" scenarios present advice in an age-appropriate, dige...stible way. The message in this book is that there is no one right way to deal with bullying. Instead, there are lots of options for girls to try, from ignoring a bully and trying a few clever comebacks to reporting bullying to a trusted adult. Readers learn how to stand up for others and be a good friend, too. The book ends with a pledge girls can sign, plus tear-out tips for girls to share with their parents.
The Assertiveness Guide for Women: How to Communicate Your Needs, Set Healthy Boundaries, and Transform Your Relationships
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Don't Say Yes When You Want to Say No: Making Life Right When It Feels All Wrong
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The Little Book Of Confidence
practical And Wise, These Eminently Readable Little Books Are Perfect For Starting, Ending Or Recharging Your Day With Feelings Of Power And Love.
